LSEG Workspace [formerly Refinitiv Workspace] provides access to company financial data and economic indicators as well as news, analytics and productivity tools. The database incorporates both Datastream/Eikon and ThomsonOne.com which were previously on separate platforms. Datastream’s Excel Add-in (not available for Mac users) allows you to create datasheets with different variables, both static and time series, edit and analyse the results or upload on to analytics software. Thomson Reuters functionality and data which was previously accessible via Thomson One, such as mergers and acquisitions, ownership and private equity is now available in LSEG Workspace. LSEG Workspace provides current and historical coverage of data for international companies dating back to the 1960s. It includes company accounts and ratios, equity and capital market data, interest and exchange rate data, plus economic and industrial statistics.
Account expiry after two weeks
Please note once you have successfully registered for an account, it will be available for two weeks only before auto-expiring - this applies to students, staff and researchers. You will then need to re-register for a new account. See the 'how to request an LSEG Workspace account' section below. Any content or data saved will be retrievable with you new licence, as you will be using the same username, i.e. your University of Bath email address.
Download limits
The licence restricts each student user to a limit of 10m data points per month in Datastream downloads. In addition, in the Deals Screener and Deals Market Overview the licence restricts each student user to 1000 deals per 24 hour period in exporting values or formulas to Excel. There is a maximum download of 200 per each event as formulas or values.
Once you have successfully registered for an LSEG Workspace account, this will be available for two weeks only, before auto-expiring (this applies to all users, including staff, students and researchers). You should receive two emails notifying you of the account expiry, three days and one day before. If you find you no longer have access, you will need to reapply. If you do try to log in after the expiry of your account, your lack of access may be indicated by an error message in the platform saying "error loading layout data, please try again" as shown in the troubleshooting section of this guide. Reapply using the instructions on this guide. Please refer to the following registration guide and registration link to apply for access - make sure you use your University of Bath email and that you opt to add Datastream to your access.
Please note Workspace does not work with Firefox.
Once you have registered you will be sent a link to access and download the Refinitiv desktop application or to use LSEG Workspace on the Web. The desktop application is recommended for the most functionality. Full details are sent to you as part of the application process from Refinitiv. Once you are registered and you have downloaded the software, you can launch the app directly from your PC. Alternatively you can use the link below for access to LSEG Workspace on the Web.
Some students have reported that when they apply for an account they don't receive a message from Refinitiv telling them that their account has been created. If you experience this you can try this workaround: access Refinitiv by signing in with your University of Bath email address and opt for 'forgotten password' in order to be sent a link to reset.
General error or access denied
When all accounts are in use, you may find that your application for access is unsuccessful and receive an 'Access Denied' or a 'General Error' message from Refinitiv which says "Unfortunately the self-registration request you submitted has failed". If this happens, you may need to wait before trying to register again. The auto-expiry process means new accounts should regularly be made available. If you are experiencing problems over a longer period, please contact library@bath.ac.uk - don't forget to mention any error messages you receive.
No welcome email
Some students have reported that when they apply for an account, they don't receive a message from Refinitiv telling them that their account has been created. If you experience this you can try this workaround: access Refinitiv by signing in with your University of Bath email address and opt for 'forgotten password' in order to be sent a link to reset.
Some start-up settings are missing
If you see the error message 'some start-up settings are missing from the user profile' then this means your account has been de-activated and you will need to register for a new one.
Invalid parameters or missing parameters
If you have tried to apply for an account but see a message that says 'invalid parameters' or 'missing parameters' this means that something has gone wrong and your account hasn't been created. Please email us at Library@bath.ac.uk and we'll contact LSEG Support to explain that your registration has failed and ask for it to be fixed.
Error loading layout data or layout save error
If you see the following image when you log in to Refinitiv, it means that your account has been deactivated and you will need to reapply. The same applies if you see the message 'layout save error'. Accounts are only available for two weeks due to the auto-expiry process. Re-apply following the steps in the 'How to request a Refinitiv Workspace account' section of this guide.
If after reading the troubleshooting section above, you still need to contact us for help, please email library@bath.ac.uk or use the Ask a Librarian service.
Contacting LSEG for help
LSEG don't assist students in using the product via an email help desk, but may answer questions about error messages. To ask a technical support question once you have an LSEG Refinitiv account, register for the Get Support service.
LSEG Workspace
Library help videos on LSEG Workspace with Datastream with the full Excel add-in
It's recommended that you watch the equities video first as it demonstrates the use of the database in the most detail.
Refinitiv provided videos on Datastream
In addition to using the platform interface, LSEG Workspace can be used via Excel. The use of Excel is particulary beneficial for searching Datastream, but is currently only available to users on a Windows PC. See the instructions on accessing the Excel add-ins (for Windows and Mac users) in our Guide:
You can use LSEG Workspace on your own laptop once you have an account. If you prefer to use University computers you can use the two PCs on level 5 of the Library near the Information Point. Note that you are advised to book to use the two Library PCs. The desk numbers are 5-101 and 5-102. You need to have an LSEG Workspace account to use the software on the University PCs.
If you are a Mac user who is unable to get to the University to use the LSEG PCs in the Library, then it’s possible to be set up to remotely access one of the two LSEG PCs on Level 5 of the Library. Why might you need remote access? Mac users don’t have access to the LSEG Workspace Excel add-in which allows for Datastream searching. Mac users are encouraged to come in in person and use the PCs in the Library. But, if you are a Mac user and you are not within easy reach of Bath, you can request remote access using the steps outlined in the following guide:
LSEG Workspace on PCs in 10E 1.27
LSEG Workspace has been installed on 10 PCs in the computer lab in 10E 1.27, these PCs are located in the central bank of terminals.
LSEG certifications are designed to give users the ability to gain foundational knowledge of the LSEG products. Certifications are free of charge to students with an LSEG account. This certification programme covers LSEG Workspace, LSEG Eikon and LSEG Datastream. In order to prepare for the certification LSEG recommend you view the suggested on-demand videos, which are available free of charge on the LSEG training website. Once you have viewed these videos you can request a test token from the website. This will give you access to sit the test within seven days. The test is web-based with 30 multiple choice questions and you have 60 minutes to complete it. You are permitted to re-take the test once. It is recommended you use the LSEG Product during the test.
