Library Copy and Print Service: Home

Please follow the instructions on the guide 'Setting up a personal Mac computer to use university printers'. Make sure that you are connected to Eduroam, the University’s WiFi, and that you have no VPNs running in the background.

Check for the printer logo in your taskbar. Find the printer that is ‘idle’ and click on it. Click on the circular arrow. This should open a login window with your Apple username. Delete that username and type in your university username (e.g. ‘abc123’) and password. Tick the box to remember your password. When the print job disappears from the list, it has moved to the print queue, and you can pick it up from any of the printers.

Please follow the instructions on the guide 'Setting up a personal Windows computer to use University printers'. Make sure that you are connected to Eduroam, the University’s WiFi, and that you have no VPNs running in the background.

Select ‘personal account’ and your print job should be released.

If you have an android phone, follow the instructions on the guide 'Setting up an Android phone or tablet to use University printers'. Make sure that you are connected to Eduroam, the University’s WiFi, and that you have no VPNs running in the background.

If you have an iPhone, follow the instructions on the guide 'Printing to University printers from an iPhone or iPad'. Make sure that you are connected to Eduroam, the University’s WiFi, and that you have no VPNs running in the background.

You can get a refund by using this form.

Contact the engineers through this form.

Stay on the same computer and log out and back in again. The printers should then appear in the drop down.

If all of the paper trays are full, this message most likely appeared because you selected the wrong paper size. When you print from a mobile, it often defaults to ‘Envelope - Monarch’. Please send it to print again and select A4 or A3.

When you send a document to 'Print1’ or ‘Print2’, the print job will be stored in a queue, and you can pick it up from any printer on campus and the Virgil Building.

Scroll down and open ‘Printer Options’. Then find ‘Image Quality’ and change the setting to Colour from the dropdown menu.

You can scan the red QR code (saying “top up your printing credit”) in the Copy and Print area of the Library on Level 2 or go to print-topup.bath.ac.uk/user. Log in with your university username (e.g. ‘abc123’) and password and click on the menu at the top left. Select ‘Add Credit’. You can see your balance at the top of the page.

You can scan the red QR code (saying 'top up your printing credit') in the Copy and Print area of the Library on Level 2 or go to print-topup.bath.ac.uk/user. Log in with your university username (e.g. ‘abc123’) and password and click on the menu at the top left. Select 'Add Credit'. Select how much money you would like to add to your account from the drop-down list and fill in your payment details. Note that you only need to put in the details that are highlighted with a red asterisk.

If you encounter an "Insufficient Funds" message when printing, it is likely due to selecting an account that does not have sufficient credit. Click on this guidance and follow the steps to ensure your job is charged correctly. 

You can use your personal print credit for as long as you have a University login account.

When you leave the university you may request that remaining credit in your personal print account is refunded by payment to a bank account. Contact the Library to request a refund.

• The minimum amount that can be refunded is £5.
• You can request that the credit in your account is transferred to another user’s personal print account instead. There is no minimum amount.
• Only credit that you have added to your account can be refunded to you or transferred to another user. Credit added to your account by the university cannot be claimed.

Follow the instructions on the guide 'Scanning to email on a university printer'.   

The format of passports requires you to scan these with an A4 sheet of paper placeed on top of the passport. You can find spare paper on the tables near the printers in the library on level 2. After placing both the passport and the piece of paper on the glass, follow the instructions on the guide 'Scanning to email on a university printer'. 

Place your document on the glass under the lid of the printer. If you have individual pieces of paper that are not stapled, you can also place them in the document feeder at the top. Scan your student card and select ‘Copy’. Change the settings if required and press ‘Colour Start’ or ‘B/W Start’.

Place your card at the top left of the glass under the lid of the printer. Scan your student card and select ‘Copy’. Choose ‘Others’ in the settings on the bottom left and find ‘Card Shot’. Select ‘On’ and press ‘Ok’ twice. Then press ‘Colour Start’ or ‘B/W Start’. The machine will scan the first side of the document. Switch the card around and close the lid again. Press ‘Colour Start’ or ‘B/W Start’ again and after that ‘Read End’.

The staplers are built into the printers. Check for slot with a green button. Slip your paper, face down, into the slot at a right angle towards the sensors and press the button. It will also staple automatically when printing your work, you can select this as an option before printing.

We can lend you scissors, rulers and a guillotine to use in the Copy and Print area on Level 2 of the Library when we are open (Monday to Friday, 9 am to 5 pm). There is a hole punch available on the table near the printers.

You can pick up spare paper from the boxes provided near the printers on Level 2 of the Library.

Please refer to the webpages managed by the Print Service for advice about Lamination services for your work.